Novex is engaged in the business of licensing public performance rights in sound recordings. Exploitation of sound recordings, which Novex licenses, includes public performance in hotels, restaurants, lawns, discotheque, resorts, malls and other venues for communication to the public on a commercial basis of the following music labels: Yash Raj Films, Zee Music Company, Tips, Think Music, Red Ribbon, Sukhbir, Velvet Vibes..!

Position: Customer Support Executive

Location: Mumbai

Job Responsibilities:

• Independently managing the customer support function
• Pocessing excellent product knowledge to enhance customer support
• Managing any queries and business inquiries
• Resolving customer complaints brought to your attention
• Creating a process for resolving customer queries / complaints
• Planning the training and standardization of service deliverables
• Conducting quality assurance surveys with key stakeholders and providing feedback to the Manager
• Maintaining a pleasant work environment for the team

Qualifications:

• Bachelor's degree
• Excellent verbal and written communication skills
• 0-4 years of experience

Compensation: 2.4 to 3.6 LPA + incentives