Refund & Cancellation
Refund & Cancellation
- In exchange for the license granted by NOVEX, the Licensee agrees to pay the License Fee as per the tariff listed on the NOVEX website, novex.in prior to using the sound recordings. Applicable taxes will be charged in addition to the License Fee.
- Payment must be made in full, without any set-off, adjustment, or counter-claim. Accepted payment methods include online transfer, chequw, demand draft (DD), NEFT/RTGS/IMPS, or via the PayU payment gateway. Cash payments are not acceptable. The payments are subject to deduction of TDS (if applicable) upon furnishing of TAN number.
- The tariff applies only if the License is obtained before the usage of sound recordings.
- The refund and cancellation policies of NOVEX are as follows:
- Refunds and cancellations are generally not permitted, except in the event of unforeseen circumstances.
- In the case of such circumstances, leading to the cancellation or postponement of the event, the client is required to promptly notify NOVEX.
- The client must provide adequate supporting documentation, including correspondence with the venue and proof of the event’s cancellation or postponement.
- Please be advised that the approval of any refund, including license fees, is solely at the discretion of NOVEX management.
- NOVEX’s decision regarding the applicable tariff category and total License Fee is final.
- The License Fee is non-refundable under any circumstances.